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RML TELEMARKETING SERVICESEast West Bank Credit Card Application Assistance
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Privacy Policy

Your privacy is important to us. We are committed to protecting your personal information and handling it with appropriate security and confidentiality.

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Last UpdatedJuly 14, 2026
Version1.0
Effective DateJuly 14, 2026

In This Page

Information We CollectHow We Use InformationData SecuritySharing of InformationYour RightsData RetentionCookies and TrackingChildren’s PrivacyChanges to This PolicyContact Us

Important Reminder

RML will never ask you for:

  • OTP or verification codes
  • PIN or password
  • CVV or card security code
  • Full credit card number
  • Online banking credentials

1. Information We Collect

We collect only the information reasonably necessary to provide credit card application assistance and authorized follow-up.

  • Full name
  • Complete address
  • Employment information
  • Mobile number
  • Preferred contact method and time
  • Other details you provide
  • Email address
  • Date of birth

2. How We Use Information

Your information is used to:

  • Process and assist with your credit card application
  • Contact you regarding your application
  • Coordinate with East West Bank when required
  • Improve service and customer experience
  • Comply with legal and regulatory obligations

3. Data Security

We apply reasonable technical and organizational safeguards against unauthorized access, alteration, disclosure, or destruction.

Secure storageRestricted accessRegular assessmentResponsible practices

4. Sharing of Information

We do not sell or rent your personal information. Information may be shared only with:

  • East West Bank for application evaluation and processing
  • Service providers supporting our operations under confidentiality obligations
  • Authorities when required by law or legal process

5. Your Rights

Subject to applicable laws and retention requirements, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable

6. Data Retention

We retain information only as long as necessary for application assistance, legitimate operational purposes, and applicable legal requirements, after which it is securely deleted or anonymized.

7. Cookies and Tracking

Essential cookies are used for security, session management, and proper website operation. We do not use application information for behavioral advertising.

8. Children’s Privacy

This service is not intended for children. We do not knowingly collect personal information from individuals who cannot legally apply for the promoted financial product.

9. Changes to This Policy

We may update this policy when our practices or legal requirements change. The effective date and version shown above identify the current policy.

10. Contact Us

Contact us using the details below if you have a privacy question, correction request, or concern.

Questions or Concerns?

We are here to help with privacy-related concerns.

Contact Us
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RML TELEMARKETING SERVICESEast West Bank Platinum Credit Card Application Assistance

RML Telemarketing Services is an application assistance and telemarketing service. Credit card approval is subject to East West Bank's official evaluation, eligibility requirements, and terms.

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